Community Care & Support at Home
Aged Care Complaints Resolution Scheme
| Phone: | 1800 550 552 |
| Freecall: | |
| Fax: | |
| TTY: | Not available |
| Address: | GPO Box 9848 Your Capital City |
| Website: | www.health.gov.au |
| Email: | Visit website to send an email. |
Description:
The Aged Care Complaints Resolution Scheme is available to anyone wanting to make a complaint about a Commonwealth-funded aged care service (residential or community care). Either call, or lodge your complaint on-line.
Care Call
| Phone: | 1300 130 100 |
| Freecall: | |
| Fax: | |
| TTY: | |
| Address: | Statewide service |
| Website: | www.carecall.bcs.org.au |
| Email: | info@carecall.com.au |
Description:
Care Call provides immediate care and emergency assistance to people in need, throughout NSW. Care Call staff respond to emergency calls 24 hours a day, 7 days a week. Equipment will be installed in your home to enable you to contact Care Call in an emergency.
Carers NSW
| Phone: | (02) 9280 4744 |
| Freecall: | 1800 242 636 |
| Fax: | (02) 9280 4755 |
| TTY: | Not available |
| Address: | PO Box 20156 World Square SYDNEY NSW 2002 |
| Website: | www.carersnsw.asn.au |
| Email: | contact@carersnsw.asn.au |
Description:
Carers NSW is an association for people who are caring for a person with a disability, mental illness, chronic condition or who is frail aged. It operates the NSW Commonwealth Carer Resource Centre.
Centrelink - Disability Sickness & Carers Line (Australian Govt)
| Phone: | 13 27 17 |
| Freecall: | |
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| Address: | |
| Website: | www.centrelink.gov.au |
| Email: |
Description:
Commonwealth Carelink Centre
| Phone: | |
| Freecall: | 1800 052 222 |
| Fax: | |
| TTY: | 1800 555 677 then ask for 1800 052 222 |
| Address: | |
| Website: | www.commcarelink.health.gov.au |
| Email: |
Description:
Commonwealth Carelink Centres are information centres for older people, people with a disability & their carers. They provide free, confidential information on community care & other services throughout NSW, and nationally. Visit the website for details of your local centre.
Commonwealth Carelink Centre
| Phone: | |
| Freecall: | 1800 052 222 |
| Fax: | |
| TTY: | 1800 555 677 then ask for 1800 052 222 |
| Address: | |
| Website: | www.commcarelink.health.gov.au |
| Email: |
Description:
Commonwealth Carelink Centres are information centres for older people, people with a disability & their carers. They provide free, confidential information on community care & other services throughout NSW, and nationally. Visit the website for details of your local centre.
Commonwealth Carer Resource Centre
| Phone: | 1800 242 636 |
| Freecall: | |
| Fax: | |
| TTY: | |
| Address: | |
| Website: | www.carersnsw.asn.au |
| Email: | contact@carersnsw.asn.au |
Description:
Commonwealth Carer Resource Centres provide a single point of contact for carers seeking information and advice about the full range of services, and other support available.
Commonwealth Carer Respite Centres
| Phone: | 1800 059 059 |
| Freecall: | |
| Fax: | |
| TTY: | |
| Address: | |
| Website: | www.health.gov.au/internet/wcms/publishing.nsf/content/ageing-carers-crespcloc.htm |
| Email: |
Description:
Constant Companion
| Phone: | (02) 9777 7836 |
| Freecall: | Not available |
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Description:
Service operarates in Sydney's northern suburbs (Willoughby, Lane Cove, North Sydney, Mosman, Hunters Hill, Hornsby, Ku-ring-gai, Ryde, Manly, Warringah and Pittwater)
Doctors Safety Line
| Phone: | 1300 767 616 |
| Freecall: | |
| Fax: | |
| TTY: | |
| Address: | |
| Website: | http://www.doctorssafetyline.com.au/2.html |
| Email: | Visit website to send an email. |
Description:
Doctor's Safety Line provides immediate care and emergency assistance to people in need, throughout NSW. Staff respond to emergency calls 24 hours a day, 7 days a week. Equipment will be installed in your home to enable you to contact Doctor Safety Line in an emergency.
Home Alert (Silver Circle)
| Phone: | 1300 302 588 |
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Description:
Life Guard
| Phone: | 1800 636 226 |
| Freecall: | |
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| Address: | ILLAWARRA NSW |
| Website: | |
| Email: |
Description:
NRMA Motoring Services
| Phone: | (02) 8222 2164 |
| Freecall: | Not available |
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Description:
NSW Fire Brigade - Smoke Alarm General Enquiries
| Phone: | 1800 151 614 |
| Freecall: | |
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| Address: | |
| Website: | www.fire.nsw.gov.au/education |
| Email: |
Description:
NSW Ombudsman
| Phone: | (02) 9286 1000 |
| Freecall: | 1800 451 524 |
| Fax: | (02) 9283 2911 |
| TTY: | (02) 9264 8050 |
| Address: | Level 24 580 George St SYDNEY NSW 2000 |
| Website: | www.nswombudsman.nsw.gov.au |
| Email: | nswombo@ombo.nsw.gov.au |
Description:
The NSW Ombudsman oversees state government departments, and community services that receive government funding. If you have been treated unfairly by a community service or government department you have a right to complain. For more information about the NSW Ombudsman and how complaints are dealt with, visit their website or phone them. Information is available in a range of languages.
Safe@Home
| Phone: | 1300 303 770 |
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Description:
Safety Link
| Phone: | 1800 813 617 |
| Freecall: | |
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| Address: | |
| Website: | www.doctorssafetyline.com.au |
| Email: |
Description:
Telecross (Australian Red Cross)
| Phone: | (02) 9229-4111 |
| Freecall: | 1800 812 028 |
| Fax: | |
| TTY: | |
| Address: | Statewide service |
| Website: | www.redcross.org.au/telecross |
| Email: | Visit website to send an email. |
Description:
Telecross is a free service offered by Australian Red Cross, and is available across NSW. Every morning, a trained Red Cross volunteer phones a Telecross client to ensure that they are safe and well. If the call is not answered, a second call is made. If there is still no response, Red Cross initiates an emergency procedure and arranges assistance if necessary.
The Aged Care Rights Service (TARS)
| Phone: | (02) 9281 3600 |
| Freecall: | 1800 424 079 |
| Fax: | (02) 9281 3672 |
| TTY: | Not available |
| Address: | Level 4 418A Elizabeth St SURRY HILLS NSW 2010 |
| Website: | http://www.tars.com.au/ |
| Email: | Visit website to send an email. |
Description:
TARS is a NSW community legal centre that advocates for residents of hostels, nursing homes & retirement villages, & for older people with in-home care. It gives information on the cost of entering an aged care facility & advice on retirement village contracts. Advice is confidential.
Vital Call
| Phone: | 1300 360 808 |
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Description:
